Thank you for shopping at canoff.
If for any reason you are not completely satisfied with a purchase you are eligible for a return or refund following our terms and conditions.
We offer a 3-4 & 1-2 working day mainland UK service using our delivery provider Yodel. Delivery time all depends on when the goods are ordered off the website. Items are prepared and dispatched at 1pm everyday therefore the cutoff ordering time is 12:00pm to ensure they are dispatched on-time.
With out 1-2 day service, if you order before 12:00pm then your items should arrive within the next working day (24h) If you miss the cut off time then 2 full working days are applied to your order example 1; order 2:00pm Monday > arrive by Wednesday. example 2; order 1:00pm Thursday > arrive by Monday the following week.
Conditions for Returns
- Any unwanted goods must be returned within 30 days of purchase.
- Any returns must be raised by a returns request via email (see below).
- Goods returned must be in an unused condition in its original sealed packaging.
- You have the receipt or proof of purchase.
Dino Junkie Limited reserve the right to refuse returns of any merchandise that does not meet the above return conditions, retain or charge fees at the full RRP costs if products are returned damaged.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
CANOFF RETURNS; Unit 28 West Horndon Industrial Park, Station Lane, West Horndon, CM13 3XL
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
All Canoff™ sets purchased directly from Canoff™ come with a years manufacturer’s warranty. We have spares! so send us a picture of your damaged part with proof of purchase and we’ll replace it, free of charge 🙂 This warranty is not transferable.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting the contact page on our website: https://www.canoff.co.uk/contact/:3